服务条款

Terms of Service

Acceptance of Terms

By accessing or using VALTHEA.COM, customers agree to these Terms of Service and all applicable privacy, shipping, refund, and other policies published on the website.
If you do not agree to these Terms, please stop using the website.

Eligibility

Customers must have reached the legal age of majority in their place of residence or use the services with the consent and supervision of a parent or legal guardian.
Customers must provide true, accurate, and complete information and keep their account and order information current.

Products

VALTHEA sells lab-grown diamonds, diamond rings, necklaces, earrings, bracelets, and other diamond jewelry.
The materials, dimensions, diamond specifications, certificates, prices, and availability of each product are governed by the product page and order confirmation in effect at the time of purchase.
Only certificates, grades, and grading information expressly stated on the product page form part of the product description.

Product Images

We make reasonable efforts to display product colors, proportions, and details accurately. However, the following factors may result in reasonable differences between product images and the physical item:
•    Lighting and photographic conditions;
•    Display and device settings;
•    Product dimensions and ring size;
•    The way diamonds reflect light under different conditions;
•    Reasonable differences resulting from measurement methods.
Reasonable visual differences alone do not constitute a product defect.

Prices and Payment

Prices on the website are currently displayed primarily in U.S. dollars.
The final currency, product price, shipping charges, taxes, discounts, and total order amount are those displayed at checkout.
Customers authorize us and our payment service providers to charge the selected payment method for the order amount.
If we discover an obvious pricing, inventory, or product information error before shipment, we may:
•    Correct the error and contact the customer for confirmation;
•    Cancel the order; and
•    Refund any corresponding amounts already paid.

Order Acceptance

Submitting an order constitutes an offer to purchase.
An automated order confirmation email only confirms that we have received the order and does not necessarily mean that the order has been finally accepted.
An order is accepted after we confirm payment, availability, and our ability to deliver and arrange shipment.
We may refuse or cancel an order for reasons including:
•    The product is unavailable;
•    Payment has not been authorized;
•    Fraud or security concerns exist;
•    We cannot deliver to the customer’s address;
•    There is an obvious error in the product, price, or inventory information;
•    The customer has violated our website policies.
If an order is canceled, we will refund any corresponding amount already collected.

Shipping and Returns

Delivery times, service areas, and shipping matters are governed by our Shipping Policy.
Cancellations, returns, exchanges, refunds, and ring resizing are governed by our Return and Refund Policy.
These policies form part of these Terms of Service.

Diamonds and Certificates

Diamond specifications shown on a product page may include carat weight, color, clarity, cut, shape, and certificate information.
Diamond certificates are issued independently by the relevant grading organizations. Except where applicable law provides otherwise, we do not control the grading methods or subsequent policy changes of third-party grading organizations.
Customers should retain their diamond certificates. A missing certificate may affect returns, exchanges, repairs, insurance, or the value of the item.

Warranty

Where a product page states that a warranty applies, we will honor that warranty in accordance with the scope and conditions described on the product page, warranty card, or other applicable written terms in effect at the time of purchase.
Warranties generally do not cover:
•    Scratches or wear resulting from normal use;
•    Accidental impact, crushing, dropping, or deformation;
•    Improper use or inadequate care;
•    Damage caused by exposure to chemicals or excessive heat;
•    Loss or theft;
•    Unauthorized resizing, repairs, or third-party handling.
No warranty provision limits any statutory product quality rights available to customers.

Account Security

Customers are responsible for protecting their account credentials and for activity conducted through their accounts.
If you suspect unauthorized use of your account, please contact us immediately.
We may suspend accounts associated with fraud, security risks, or violations of these Terms.

Prohibited Conduct

Customers must not:
•    Use the website for unlawful or fraudulent activities or to infringe the rights of others;
•    Submit false order or payment information;
•    Distribute malicious code or interfere with website security;
•    Scrape, copy, or commercially exploit website content without authorization;
•    Impersonate another person;
•    Circumvent purchasing restrictions, security measures, or access controls;
•    Infringe our trademarks, copyrights, or other intellectual property rights.

Intellectual Property

The brand names, logos, text, images, videos, designs, layouts, and other content on the website are owned by VALTHEA, the operating entity, or their licensors.
Such content may not be copied, modified, distributed, sold, or used for commercial purposes without prior written permission.

Third-Party Services

The website may use Shopify, payment platforms, shipping services, hCaptcha, and other third-party services.
Third-party services may be governed by their own terms and privacy policies.
We do not control the content or continued availability of third-party websites, but nothing in this section excludes any liability that cannot lawfully be excluded.

Disclaimers and Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable service but do not guarantee that the website will always be uninterrupted or free from technical errors.
To the maximum extent permitted by applicable law, we are not liable for indirect or incidental losses that were not reasonably foreseeable or were not caused by us.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury, or any other liability that cannot be excluded under applicable law.

Force Majeure

We will not be liable beyond what applicable law requires for delays caused by natural disasters, war, public health events, government action, carrier disruptions, network or power failures, or other events beyond our reasonable control.
We will take reasonable steps to minimize the effects of such events and provide an appropriate solution where performance becomes impossible.

Dispute Resolution

If a dispute arises, please first contact us at joehu0817@gmail.com.
The parties will make reasonable efforts to resolve the dispute through good-faith discussions. If the dispute cannot be resolved, it may be submitted to a court of competent jurisdiction.
Any mandatory rights available under the laws of the customer’s place of residence remain unaffected.

Updates to These Terms

We may update these Terms to reflect changes in our business, legal obligations, or technology.
Updated Terms will be published on the website and will apply to subsequent use and transactions from the stated effective date.
Orders already accepted will remain governed by the Terms in effect when the order was placed, unless applicable law provides otherwise.