Shipping policy
Shipping Policy
Shipping Destinations
VALTHEA currently ships directly to the 48 contiguous United States.
We do not currently ship directly outside the United States or to Alaska, Hawaii, or other U.S. territories.
Availability of delivery to P.O. boxes, APO/FPO addresses, and other special addresses will be determined at checkout.
For reseller or commercial partnership inquiries, please contact marketing@valthea.com.
Order Processing Time
For paid and in-stock orders, we aim to begin processing on the same day the order is placed.
Payment verification, carrier cutoff times, weekends, public holidays, or other circumstances may result in a standard processing time of 1–2 business days.
If a different estimated shipping date is displayed on the product page, the product page and order confirmation will apply.
Unless otherwise expressly stated, we will make reasonable efforts to ship an accepted order within 15 days. If we cannot ship within this period, we will contact the customer and offer the option to continue waiting or cancel the unshipped order for a refund.
Carriers and Transit Times
Most U.S. orders are shipped through FedEx.
After an order ships, we will send a shipping confirmation email containing the tracking number. Tracking information generally becomes active within 24 hours.
Estimated transit time after shipment is generally 3–5 business days.
Transit times are estimates only and may be affected by weather, holidays, address issues, carrier delays, or other circumstances beyond our reasonable control.
Shipping Charges
Applicable shipping charges will be displayed before checkout is completed.
Promotional offers or qualifying orders may receive complimentary shipping, as shown at checkout.
Address Accuracy
Customers must ensure that the recipient’s name, address, postal code, telephone number, and other delivery information are accurate before completing checkout.
If an address error is discovered, please contact us as soon as possible. Once an order has shipped, we cannot guarantee that the carrier will be able to change the delivery address.
Customers may be responsible for reasonable redelivery costs resulting from incorrect or incomplete address information.
Tracking and Signature Requirements
High-value orders may require an adult signature, identity verification, or other security measures.
Any applicable signature requirements will be communicated during order processing or by the carrier.
If tracking information shows that a package has been delivered but it cannot be located, customers should first check secure delivery locations, building reception areas, and with household members before contacting us promptly.
Shipping Damage or Loss
If a package is damaged, lost, or missing items, please contact us within 14 days of the actual or expected delivery date and provide:
• The order number;
• Photographs of the packaging and shipping label;
• Photographs or video of the item;
• Any relevant information provided by the carrier.
Please retain all packaging materials.
We will investigate the matter with the carrier and, based on the outcome and applicable law, provide an appropriate remedy, which may include reshipment, replacement, repair, or a refund.
Delivery Delays
We will make reasonable efforts to assist with delays caused by carriers, weather, holidays, government action, address issues, or other circumstances beyond our reasonable control, but we cannot guarantee a specific delivery date.
Nothing in this section limits any rights available to customers under applicable consumer law.