🕒 Return and Exchange Period

Eligible diamond products can be returned or exchanged within 30 days of receiving the item.

For high-value items priced over $75,000, only exchanges are accepted within 30 days; refunds are not available.

✅ Conditions for Return and Exchange

Items must be in original, unworn, undamaged, and unaltered condition.

Returns must include original packaging, certificates, warranty cards, purchase invoices, and all accompanying materials.

Items not eligible for return or exchange:

• Resized, altered, or damaged items
• Items modified or repaired by a third party
• Customized or personalized items (e.g., engraved or specially sized products)
• Items marked as non-returnable at the time of purchase

📦 Return Process (United States)

• Initiate a return or exchange request via email.
• A prepaid return shipping label will be provided.
• Return the item following the instructions on the shipping label.
• Refunds are processed within 14 business days after receiving the package.

💵 Refunds and Exchanges

All returned items must pass inspection. Items that do not meet the return criteria will be sent back to the customer.

Approved refunds will be issued to the original form of payment. Refunds for items purchased with a gift card will be returned to the gift card.

Exchanges are available for items of equal or greater value; any price difference must be paid.

💳 Fees

Recycling Fees:

• Engagement Rings: $300 recycling fee + applicable transaction fees
• Wedding Bands and Made-to-Order Jewelry: $50 recycling fee per item + applicable transaction fees

Shipping Policy:

• Complimentary return shipping and a prepaid return label are provided for U.S. returns.
• Original shipping fees, engraving fees, and finishing service fees are non-refundable.

🚚 Return Instructions

• Submit a Return Request: Complete the return form on our website to obtain an RMA and instructions.
• Package and Ship the Item: Use the original packaging or equivalent protective packaging, and attach the provided return label.
• Inspection and Refund Processing: Refunds will be processed within 14 business days after receipt.

💍 Complimentary Resizing Policy

We offer one complimentary resizing per order, within ±1 US ring size (including quarter, half, or full sizes).

For resizing beyond ±1 US size, a new product must be created, or the original item must be returned and exchanged.

Infinity and Eternity ring styles cannot be resized due to their design and craftsmanship. Customers needing size adjustments for these styles must initiate a return or exchange.

To request a resizing, please contact us via joehu0817@gmail.com