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Return and Refund Policy

🕒Return and Exchange Period

Eligible diamonds and diamond jewelry may be returned or exchanged within 30 days of the date on which the customer receives the item.

For high-value items priced over $75,000, we accept exchanges within 30 days of receipt but do not offer refunds for reasons unrelated to product quality.

These limitations do not affect any rights customers may have under applicable law regarding defective, misdescribed, or incorrectly shipped items.

✅Return and Exchange Conditions
Returned items must:

•    Be in their original, unworn, unused, undamaged, and unaltered condition;

•    Include the original packaging, diamond certificate, warranty card, proof of purchase, and all accompanying materials;

•    Not have been resized, repaired, reset, or otherwise altered;

•    Be returned in accordance with the return authorization number and instructions provided by us.

If a returned item is missing its certificate, packaging, accessories, or other accompanying materials, we may deduct an amount corresponding to the actual loss incurred.

Items Not Eligible for Return or Exchange
Except where an item is defective, has been incorrectly shipped, or applicable law provides otherwise, the following items are not eligible for return or exchange:

•    Items that have been worn, damaged, soiled, or show clear signs of use;

•    Items that have been resized, altered, repaired, or handled by a third party;

•    Items damaged by impact, crushing, dropping, exposure to chemicals, or improper storage;

•    Items missing their original packaging, certificate, warranty card, or other important accessories;

•    Items clearly marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Return and Exchange Procedure
To request a return or exchange, please complete the following steps within the applicable return period:

•  Email marketing@valthea.com or submit a request through our website contact page;

•  Provide the order number, purchaser’s name, reason for the request, and any necessary photographs of the item;

•  Wait for us to provide a return authorization number, return address, and shipping instructions;

•  Return the item in its original packaging or packaging that provides an equivalent level of protection;

•  Retain the shipping receipt and tracking information.
Items returned without prior authorization may not be identified or processed promptly.

For eligible returns within the United States, we will provide a prepaid return shipping label.

Inspection

We will inspect all returned items after receiving them.
If the item passes inspection, we will process the refund or exchange in accordance with this policy. If the item does not pass inspection, it may be returned to the customer, and the customer may be responsible for the reasonable return shipping costs.
If an item is damaged during return transit due to inadequate packaging, we may refuse the refund or deduct an amount corresponding to the actual loss.

 

Refunds

Approved refunds will be issued to the original payment method.
We generally submit refunds within 14 business days after receiving and inspecting the returned item. Banks, credit card issuers, and payment providers may require additional time to post the refund.
Items purchased with a gift card will be refunded to the original gift card.

Non-Refundable Charges

Except where an item is defective, has been incorrectly shipped, or applicable law provides otherwise, the following charges are non-refundable:

•    Original shipping charges;
•    Charges for additional services that have already been completed;
•    Transaction fees that the payment provider is legally unable to refund;
•    Reasonable losses resulting from missing items, certificates, or accessories.
The following item handling fees currently apply:
•    Engagement rings: $300 per item;
•    Wedding bands: $50 per item.

These fees will only be charged where permitted by applicable law and where they have been disclosed to the customer.

 

Exchanges

Customers may exchange an item for another item of equal or greater value.
If the replacement item is more expensive, the customer must pay the difference. If the replacement item is less expensive, the difference will be handled in accordance with the original payment method and applicable rules.
If the requested replacement is unavailable, we will work with the customer to select another item or issue an eligible refund.

Damaged, Lost, or Incorrect Items

If an item arrives damaged, incorrect, or incomplete, or if the package is lost in transit, please contact us as soon as possible and no later than 14 days after the actual or expected delivery date.
Please provide:
•    The order number;
•    Photographs of the outer packaging and shipping label;
•    Photographs or video of the item;
•    Any other information that may assist us in investigating the shipping issue.

Please retain all packaging materials until the matter has been resolved.

 

After verifying the issue, we will provide an appropriate remedy, which may include repair, replacement, reshipment, or a refund.